Cancellation & Refund Policy

1. Subscription Cancellation Notice

At Mossie ERP, we aim to provide flexible SaaS subscription terms. You can request cancellation of your monthly or annual subscription at any time directly through your tenant account portal or by contacting your dedicated account manager.

• Monthly Plans: Cancellations take effect at the conclusion of the current monthly billing cycle. Access to active ERP modules remains open until the last day of the paid cycle.
• Annual Contracts: Annual Enterprise contracts require a written notice 30 days prior to the annual renewal date to prevent automatic contract renewal.

2. Refund Eligibility & Rules

Our refund terms are designed to be fair and transparent:

• 30-Day Money-Back Guarantee: New enterprise clients purchasing standard cloud SaaS packages are eligible for a 100% full refund within 30 calendar days of initial account activation if the software fails to meet agreed requirements.
• Prorated Refunds: Partial month subscription fees are non-refundable after the 30-day initial guarantee window.
• Custom Onboarding & Migration Services: Fees paid for dedicated custom software development, custom data migration, or on-site staff training services already completed are non-refundable.

3. Data Export & Post-Cancellation Retention

Upon subscription termination, Mossie ERP provides a 60-day grace period during which your system administrator can export complete database backups in standard SQL, CSV, or JSON formats at no additional cost. After 60 days, database instances are safely purged from cloud servers according to compliance standards.

4. How to Request Cancellation or Refund

To initiate a cancellation or request a refund under our guarantee policy, please submit a request to our Billing Operations department: